Terms & Conditions

 

Terms and Conditions of Supply

 

General

Many of our products are designed and formulated for use by organisations, companies and institutions whose employees are trained in the safe use of the products used.  Many of our chemical products are formulated for commercial and industrial use and therefore not intended for use in the home or by the general public.  We cannot be held responsible for any damage or injury caused when using any product where the user has not received the appropriate CoSHH and product training.   You must ensure that items ordered are suitable for the task you intend to use them for.

 

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Analan Supplies Ltd cannot accept your order.  In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to order not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

 

Delivery and Returns

 Analan Supplies Ltd returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. This helps us to track your return and ensure faulty goods are quarantined correctly and we credit the correct invoice. Any product returned without a RA number will not be repaired, replaced or refunded. 

 

Exchange 

 If, when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals, instructions, blank warranty cards and all accessories and documents provided by the manufacturer.

If our labels or those of the manufacturer are removed from the product the warranty becomes void.

Our delivery vehicle can only collect if you are in our normal delivery areas outside that area you will need to arrange return of the items yourself. 

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Analan Supplies Ltd will not be held responsible for items lost or damaged in transit.

All shipping back to Analan Supplies Ltd is paid for by the customer. We are unable to refund your postal fees.

Any product returned found not to be defective can be refunded within the time stated above but will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense. 

If you are returning items for exchange please be aware that a second carriage charge may apply. 

 

Non-Returnable 

For reasons of hygiene and public health, refunds/exchanges are not available for used or opened items (this does not apply to faulty goods, faulty products will be exchanged like for like)

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.

 

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Analan Supplies Ltd immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

 

Delivery service

 We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an up to 5 extra working days.

We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. 

All local deliveries in South Yorkshire are delivered by our own drivers free of charge.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.

 

Export restrictions

At present Analan Supplies Ltd only sends goods within the UK.  If however you have a special request please contact us your requirements.

 

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

 

Security

 We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Analan Supplies Ltd uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. 

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. 

 

We will use the information you provide only for the following purposes. (see Privacy Policy)

 * To send you newsletters and details of offers and promotions in which we believe you will be interested if you accept by choosing the Newsletter check box.. 

* To improve the content design and layout of the website. 

* To understand the interest and buying behavior of our registered users

* To perform other such general marketing and promotional focused on our products and activities. 

 

Conditions Of Use

Analan Supplies Ltd and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Analan Supplies Ltd you accept these conditions. Please read them carefully, Analan Supplies Ltd controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. 

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands. 

 

Copyrights

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Analan Supplies Ltd and are protected by international copyright laws. 

 

License and Site Access

Analan Supplies Ltd grants you a limited license to access and make personal use of this site. This license does not include any resale or commercial use of this site or its contents; any collection and use of any products; any collection and use of any product listings, descriptions or prices, any derivative use of this site or its contents; any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold, resold or otherwise exploited for any commercial gain without written consent of Analan Supplies Ltd.

 

Product Descriptions

Analan Supplies Ltd and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free.

From time to time there may be information on Analan Supplies Ltd that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you. 

 

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and do not include VAT or delivery, these charges are added at the checkout.

Please review our other policies posted on this site. These policies also govern your visit to Analan Supplies Ltd

 

Product Suitability

Please ensure that you choose the correct product for the use you intend to use it for and check its suitability before ordering.  Analan Supplies Ltd will not be liable for damage or loss caused by the use of any product for other than it's intended use.  If you require any advice or help please contact us before committing to an order.  Items ordered incorrectly or found not to be suitable can only be returned if they are unused, unopened and in a re-saleable condition, and returned to us at your own cost.

Many of our chemical products are intended for professional use only, with the relevant CoSHH risk assessment carried out and  to be used by professional staff who have been trained in the correct use of each product.  You must keep up to date Safety Data Sheets for future reference.  We also recommend that you also keep Product Information Sheets available for reference when needed.  Use of any product is entirely at your own risk.